LEADERSHIP, PLATFORMS & PURPOSE: THE ACADIA BAY BLOG
Candid insights from our founder on running a mission-driven consulting business, raising the bar for AMS support, and helping associations and nonprofits thrive on Salesforce.
Before I ever touched a Salesforce org, I was trained in real customer service while working at Walt Disney World. Lesson #1: Angry customers aren’t (usually) mad at you - they just want someone to listen to them. I was working as a professional intern in the Labor Operations department at the time. We were allowed to pick up extra hours working in the parks where they needed extra help. On this occasion I was in the Magic Kingdom parking lot (wearing a very attractive yellow
