Remote Teams, Real Results: What Makes It Work

The Question I Get Asked Most

One of the questions I get asked most as a founder is: “How do you manage a remote team and still keep projects running smoothly?” The short answer is: communication, trust, and structure, in that order.

Flexibility and Responsibility Go Hand in Hand

It's my personal goal to our team as much flexibility as possible. That means they can pick up their kids, run errands, or take a break in the middle of the day without asking permission. But with that flexibility comes responsibility. If a client or teammate is trying to reach you, the expectation is that you're reachable, unless you’ve let us know otherwise.

Acknowledgment Builds Trust

That doesn’t mean I expect anyone to be “on” 24/7. Quite the opposite. All I really need is acknowledgment and a plan. A quick “Got it, I’ll take a look in an hour” goes a long way. It reassures clients, helps us triage the issue, and keeps things moving without burning anyone out.

A Healthy Team Can Handle the Sprints

I learned early in my career that high-stress, high-demand environments aren’t sustainable. They create burnout, resentment, and turnover. Thankfully, the nonprofit and association clients we work with tend to be incredibly understanding. If we’re communicative and calm, they’re calm too. When we do have a go-live or a big push, the team steps up without hesitation. This is because the day-to-day is healthy and manageable. We have margin, so when we need to sprint, we can.

The Power of Coordination

It also helps that I have an amazing Project Coordinator who keeps us all on track. She makes sure nothing falls through the cracks and no support ticket goes unnoticed. That level of oversight saves me from being pulled into emergency meetings and gives our clients the reassurance they deserve.

Communication, Respect, and Keeping It Human

I’ll share more soon about the tools and systems we use to keep everything humming (hint: it's pretty simple) but, at the core, it all comes down to communication, respect, and keeping things human.

What about you? Have you found any strategies that help reduce stress and increase accountability? What do you wish more companies understood about supporting remote teams?